Your statutory right to cancel and return. 14 calendar days. No quibble on sealed, unopened products.
You have the right to cancel your order and return sealed, unopened products within 14 calendar days of the day after you receive your goods - no reason required. This is your statutory right under the Consumer Contracts Regulations 2013.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a contract for the purchase of goods made at a distance (online or by telephone) within 14 calendar days beginning on the day after you receive the goods ("cooling-off period").
You do not need to give a reason for cancellation. Your right to cancel applies to the whole order or to individual items within an order.
To exercise your right to cancel, you must inform us of your decision to cancel before the 14-day period expires. You may notify us by any of the following methods:
We will send you an acknowledgement of your cancellation by email or telephone promptly upon receipt.
After notifying us of cancellation, you must return the goods to us without undue delay and in any event within 14 calendar days of the date you notified us. Goods must be:
Return address: Fairview Nutrition Ltd, 14 Clerkenwell Road, London, EC1M 5PA.
We recommend using a tracked postal service for your return, as we cannot be responsible for goods lost in transit to us.
The cost of returning goods is your responsibility, unless:
In those cases, we will arrange and cover the cost of return collection or provide a prepaid returns label.
For hygiene and health protection reasons, we are unable to accept returns of opened or partially used food supplements. This exception applies under Regulation 28(1)(e) of the Consumer Contracts Regulations 2013 (goods liable to deteriorate or expire rapidly) and for health and hygiene reasons where the seal has been broken after delivery.
This does not affect your rights in respect of defective or misdescribed goods.
Once we have received and inspected the returned goods, we will issue a full refund of the purchase price paid. We will process your refund within 14 calendar days of receiving the returned goods.
Refunds will be made via the original payment method. If payment was made on delivery, we will refund you by bank transfer or cheque - please provide your bank details when notifying us of your return.
We reserve the right to make a deduction from the refund for any diminishment in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
If you receive goods that are defective, damaged or not as described, you have statutory rights under the Consumer Rights Act 2015, in addition to your cancellation rights. Please contact us within a reasonable time of discovery at info@gorgeouswristol.world or +44 20 7946 0821. Depending on the circumstances, you may be entitled to a repair, replacement or refund.
For all returns, refund requests or defective goods queries, please contact us:
Nothing in this policy affects your statutory rights as a consumer under UK law.